DeMartini RV
Reviews and Complaints
www.demartinirv.com
Anonymous
Grass Valley, California
Dealer has washed hands of trying to fix 2015 factory build Thor motorhom
Dealer said because I have a back ground in QC that they could never fix it right. What's that got to do with it ! people of all back grounds buy RV's. I just want it fixed so we can use it. Nothing has ever been fixed so it stays fixed. We still do not have bedroom molding that DeMartini messed up & had to be ordered & never it or other parts to make it right. Factory said it was never ordered. This is a new unit and it is a refurbished by Demartini repairs that don't last and 2-3 & still need to be fixed, along with many other things in this MH & every time we take it out we have more electrical or engine exhaust leaks, thing falling off. Lots of major like a shower that needs to be replaced, breakers that blow & slide outs don't work the list goes on with major & minor problems we are living with because Demartini will not stand behind it & do what is right. They sell,get their money & run. We have had so many problems since the first month and we will have it 1 yr in July Nothing is getting fixed. When you buy it from them they say we will make it right if any repairs need to be done. Not true. They do not stand behind their word and make it right, Our trade in is gone and our down payment we are left with a $270.000.00 that does not always work and is incomplete on the inside also. This MH should be replaced. We have owned 4 other RV's and have never had one with this many problems & some that can never be fixed as Demartini told us. Demartini needs to step up to the plate and make things right.
Loss:
$280000
Cons:
- Lies
Reason of review:
Bad quality
Preferred solution: Let the company propose a solution
4 comments
Anonymous
San Ramon, California
Safety
Demartini has some really nice coaches but beware they don't negotiate on prices and don't care about safety issues found on inspections I just did a inspection on a coach some friends bought and found a few major issues the biggest was the fan belt was shredding and it was brought up in negotiations and they refused to fix it unless my friends paid for the repair so I asked what happens when they leave and get on the freeway and the belt breaks and they crash it I was told "that's a chance they were willing to take " really also found coach batteries were bone dry and needed to be replaced they wouldn't do that either unless it was paid for so if you want a nice rig AS IS this is the place to go if not check out Mike Thompsons rv in so cal was there on Saturday and anything I found that was an issue they would take care of it no charge now this is safety stuff they also have some nice rigs I am currently in negotiations on a rig and I was going to buy one from demartini until this happened hope this helps be safe be smart
Reason of review:
Not as described/ advertised
2 comments
Anonymous
Greenwood, Indiana
Demartini Rv - Used Motorhome Review from Greenwood, Indiana
I purchased a used motor home from them. The deal was done in a few hours including the walk through. The vehicle was very clean but they wouldn't let me have it! They wanted to go through all the systems and make sure everything was working right. We discussed a extended warranty and they said " save the money and put it in the bank, you will be money ahead". Years later and they were absolutely correct. After we took delivery the genset quit working. A call to them and they asked me to send them the bill for repair. Actually, I was low on fuel and the genset had shut down.
Reason of review:
Order processing issue
Batoul Uij
Grass Valley, California
Bait and switch
We are looking for a specific trailer listed on their website. They can't find it in Grass Valley, it's not in Sacramento. The agent said that they have had similar complaints from people who drove a distance but no product. When the agent said something to the management the response was "well it go them in didn't it?" Can you say ILLEGAL! Stay away from this family business. Stock was clean, but according to NADA Guide 30% higher than average retail. Lots of internal issues, lack of cohesiveness and teamwork apparent in way business is handled. I am a professional mystery shopper and would rate them poor across the board.
Reason of review:
Poor customer service
Anonymous
Sacramento, California
@@@scammers@@@
Liar's, cheaters, get it all written down, will yes you to death and lie Beware, do your homework and check them out on Internet, they pay to have reviews taken off yelp, they do not return phone calls, say you will be given parts when you talk about the deal then forget to put it on the contract after you have requested it. Liar's, cheaters, get it all written down, will yes you to death and lie Beware, do your homework and check them out on Internet, they pay to have reviews taken off yelp, they do not return phone calls, say you will be given parts when you talk about the deal then forget to put it on the contract after you have requested it. Liar's, cheaters, get it all written down, will yes you to death and lie Beware, do your homework and check them out on Internet, they pay to have reviews taken off yelp, they do not return phone calls, say you will be given parts when you talk about the deal then forget to put it on the contract after you have requested it.
Loss:
$5000
Reason of review:
Poor customer service
4 comments
Anonymous
Ammon, Idaho
The extended warranty that we purchased with our RV
Don't buy the extended warranty. We got Diamond coverage from Star RV and have to fight with them to cover any thing. What a shame to pay 4000.00 to a company and have to prove that things need to be covered Never again will I purchase a warranty when I purchase a motor home. Wait till all the product warranties are lapsed before purchasing and pray that you won't have to use it. Every time we've called them its been an emergency situation and for some reason they don't care. Don't try to do any thing to help yourself. You will not be covered if you do. We ordered the part and nothing will be covered because we didn't talk to them first. It was a weekend and could not reach them. I guess your not suppose to travel on the weekend.
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Verified Reviewer | Grass Valley, CaliforniaHorribly inflated prices
Hmm, from reading the other comments, I'm glad all I did was some price comparisons for some basic parts for an old '74 Dodge Sportsman 24-footer. We're talking simple things, like a septic line and the propane hoses from the tanks to the regulator (they were cracked, a bad condition for a propane line. Single propane line at DeMartini: $37. Same item, right down to the brand, at the local True Value: $16. Same story for the septic line. I saved a ton by going to hardware stores for what I needed. (But gosh, I didn't get to go through a bright shiny showroom displaying the latest model of Okie condos....)
Anonymous
Sacramento, California
!!!!!!Scammers!!!!!!!
They tell you what you want to hear and all the while knowing they have terrible rv's Do not listen to what they say get everything in writing and bring a certified rv tech with you!!!!!!!! Don't have things ready when they say they are suppose to Sell *** rv's not road worthy and take your money and run, do not call back to fix problems, just lip service Purposely tell you wrong information and out and out lie to you to make the sale, switch sales people on you and poor communication. Do not clean the rig before selling and say they will look up parts when they have no intention to.
Loss:
$3000
1 comment
K H Ihb
Sacramento, California
De Martini's RV Grass Valley, CA say they don't need your business
Made an appointment w/ DeMartini's RV to get our Motorhome fixed due to structure damage. When we got there we were told we would have to wait 45 minutes for it to be looked at. Finally when one of the owners looked at it he said I really do not want to do body work. Since when??? They are so high and mighty now they don't care about customer service. Forget them. Go to the little hometown guy to get your work done. I always thought they we a class act but not anymore. I guess they are getting to big for us regular people. Unless you want to buy a $250000. motorhome stay away.
1 comment
demartini
Sacramento, California
Motorhome
update is that they never made good on taking care of my warranty problems. they blamed me and tried to shame me for even thinking of bringing my motorhome in for repair after i bought it brsnd new. they made all kinds of excuses for not correcting the problems. demartini rv in grass valley california are a bunch of lying, cheats. a friend of mine bought an rv from them and had to get the laywer involved to resolve the issues. i should have done that but, did not. go to demartini rv if you want to get ripped off screwed over disrespected and taken advantage of.
5 comments
Anonymous
Sacramento, California
Demartini rv in grass valley, ca
demartini rv in grass valley, ca are a bunch of trained crooks! that is really all i have to say but, i have to type until i reach the 100 word minimum. do not do business with this company unless you want to get screwed over. they do not take care of problems, they blame the customer if they screw up. they try to make you feel like *** when you complain about a problem. it goes on and on and on and on. they will never get my business again. i do not like being treated like *** when i purchase anything let alone an expensive motor home.
Loss:
$200
demartini
Sacramento, California
De martini rv in grass valley, ca sucks!
if u wqnt to get ripped off qnd disrespected go to de martini rv in grass valley, ca. big scammers! i am suppose to extend this to 100 words but truthfully, what i have to say was in the firat sentence. this compamy all but loves u before you buy then, doesn't take care of you when u have a problem(s) under warrenty. they go out of their way to screw u over and to an excellent job of it too. remember people to get screwed over and taken to the cleaners, de martini rv in grass valley, ca is the plwce to go!
Loss:
$170
victoria Unu
Citrus Heights, California
Demartini RV in grass valley, california
demartini rv in grass valley is a huge scammer. after having difficulties with my new motorhome that i purchased from them they decided that they didn't want to take care of servicing it anymore or take care of the warranty issues. furthermore, when they removed parts off my new car to install the toy hitch they did not give them back to me...in trying to get them to take care of it i lost steam and finally gave up. as a cancer patient i only have so much energy to spend...this company, namely kevin parker, is errogant, self serving and self righteous that they/he will go so far as to blame the customer for any and all things. do not do business with this company they will not treat you right nor will they take responsibility for what they should do. they are awful to deal with...as a women new to rving i had hoped that i had bought a motorhome from a dealer that would take care of issues and stand by their sale. obviously, this company could care less.
Loss:
$150
5 comments
victoria Unu
Marysville, California
Did not take care of me
i purchased a motor home from demartini rv...they have got the worst customer service i have experienced from any dealership i have been to... when they do not want to take responsibility for a motorhome they have sold, they simply deny working on it. then, they blame the customer for whatever they can, with me, it was to tell me that i was rude...which isn't true...but frustrated definately. so, buyer beware, if you go to this place to buy a motorhome...think twice...cos they don't take care of their customers! had i known this before, i wouldn't have given them my 100k +, i would have gotten my coach some place else!
8 comments
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just reread your post. Do not drive this rig it sounds like a fire hazard. Since it is brand new why wouldn't you send a legal notice of a lemon to the manufacturer?
i'm sorry you lost your money although how you feel a brand new rv is totally problematic escapes me. if this is rv is so bad you could try to find a lawyer or threaten a lawsuit in writing.
I may go there to look but am not sure now about buying, too many complaints like this and my money will go elsewere.
You are reading "Pissed Customer." You are not going to find a lot of good reviews here. Look elsewhere. Demartini's is a good company from the comments of friends that have done business there.