Anonymous
map-marker Grass Valley, California

Dealer has washed hands of trying to fix 2015 factory build Thor motorhom

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Dealer said because I have a back ground in QC that they could never fix it right. What's that got to do with it ! people of all back grounds buy RV's. I just want it fixed so we can use it. Nothing has ever been fixed so it stays fixed. We still do not have bedroom molding that DeMartini messed up & had to be ordered & never it or other parts to make it right. Factory said it was never ordered. This is a new unit and it is a refurbished by Demartini repairs that don't last and 2-3 & still need to be fixed, along with many other things in this MH & every time we take it out we have more electrical or engine exhaust leaks, thing falling off. Lots of major like a shower that needs to be replaced, breakers that blow & slide outs don't work the list goes on with major & minor problems we are living with because Demartini will not stand behind it & do what is right. They sell,get their money & run. We have had so many problems since the first month and we will have it 1 yr in July Nothing is getting fixed. When you buy it from them they say we will make it right if any repairs need to be done. Not true. They do not stand behind their word and make it right, Our trade in is gone and our down payment we are left with a $270.000.00 that does not always work and is incomplete on the inside also. This MH should be replaced. We have owned 4 other RV's and have never had one with this many problems & some that can never be fixed as Demartini told us. Demartini needs to step up to the plate and make things right.
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Loss:
$280000
Cons:
  • Lies
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

4 comments
Guest

just reread your post. Do not drive this rig it sounds like a fire hazard. Since it is brand new why wouldn't you send a legal notice of a lemon to the manufacturer?

Guest

i'm sorry you lost your money although how you feel a brand new rv is totally problematic escapes me. if this is rv is so bad you could try to find a lawyer or threaten a lawsuit in writing.

Guest

I may go there to look but am not sure now about buying, too many complaints like this and my money will go elsewere.

Guest
reply icon Replying to comment of Guest-1019727

You are reading "Pissed Customer." You are not going to find a lot of good reviews here. Look elsewhere. Demartini's is a good company from the comments of friends that have done business there.

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Anonymous
map-marker San Ramon, California

Safety

Demartini has some really nice coaches but beware they don't negotiate on prices and don't care about safety issues found on inspections I just did a inspection on a coach some friends bought and found a few major issues the biggest was the fan belt was shredding and it was brought up in negotiations and they refused to fix it unless my friends paid for the repair so I asked what happens when they leave and get on the freeway and the belt breaks and they crash it I was told "that's a chance they were willing to take " really also found coach batteries were bone dry and needed to be replaced they wouldn't do that either unless it was paid for so if you want a nice rig AS IS this is the place to go if not check out Mike Thompsons rv in so cal was there on Saturday and anything I found that was an issue they would take care of it no charge now this is safety stuff they also have some nice rigs I am currently in negotiations on a rig and I was going to buy one from demartini until this happened hope this helps be safe be smart
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Reason of review:
Not as described/ advertised
2 comments
Guest

BEWARE of reviews with no capital letters and no punctuation! Come on, do you really think people will think this is legit??

Guest

Hummm was going therre to look for a new coach,,,??

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Anonymous
map-marker Greenwood, Indiana

Demartini Rv - Used Motorhome Review from Greenwood, Indiana

I purchased a used motor home from them. The deal was done in a few hours including the walk through. The vehicle was very clean but they wouldn't let me have it! They wanted to go through all the systems and make sure everything was working right. We discussed a extended warranty and they said " save the money and put it in the bank, you will be money ahead". Years later and they were absolutely correct. After we took delivery the genset quit working. A call to them and they asked me to send them the bill for repair. Actually, I was low on fuel and the genset had shut down.
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Reason of review:
Order processing issue
Batoul Uij
map-marker Grass Valley, California

Bait and switch

We are looking for a specific trailer listed on their website. They can't find it in Grass Valley, it's not in Sacramento. The agent said that they have had similar complaints from people who drove a distance but no product. When the agent said something to the management the response was "well it go them in didn't it?" Can you say ILLEGAL! Stay away from this family business. Stock was clean, but according to NADA Guide 30% higher than average retail. Lots of internal issues, lack of cohesiveness and teamwork apparent in way business is handled. I am a professional mystery shopper and would rate them poor across the board.
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Reason of review:
Poor customer service
Anonymous
map-marker Sacramento, California

@@@scammers@@@

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Liar's, cheaters, get it all written down, will yes you to death and lie Beware, do your homework and check them out on Internet, they pay to have reviews taken off yelp, they do not return phone calls, say you will be given parts when you talk about the deal then forget to put it on the contract after you have requested it. Liar's, cheaters, get it all written down, will yes you to death and lie Beware, do your homework and check them out on Internet, they pay to have reviews taken off yelp, they do not return phone calls, say you will be given parts when you talk about the deal then forget to put it on the contract after you have requested it. Liar's, cheaters, get it all written down, will yes you to death and lie Beware, do your homework and check them out on Internet, they pay to have reviews taken off yelp, they do not return phone calls, say you will be given parts when you talk about the deal then forget to put it on the contract after you have requested it.
View full review
Loss:
$5000
Reason of review:
Poor customer service
4 comments
Guest

I used to work @ DeMartini (pretty recently)- They don't even fully know how yelp works. If your review was removed, it was from Yelp not them. Trust me, this is NOT something they would spend money on.

Guest

I have been a customer with Demartini RV for a while and they have been nothing but truthful and fair. I understand you did not have a good experience with them but it seems you are making speculations about them.

How could you possibly know they pay to get reviews removed from yelp.. is that even possible?

Guest
reply icon Replying to comment of Guest-872191

Scott l@@@@scammers, liers

I know because I wrote a review and unfortunately bought from here,thanks for asking the review was removed and no where to be found, yes yelp is fake I have had several reviews removed from other businesses so look in to it.

These people are scammers do not do business with them,yes I do know@@@@

Guest
reply icon Replying to comment of Guest-984286

I had a business in far northern California become a nightmare for me very quickly. dishonest and abusive.

I wrote a bad review and the review I believe was erased by yelp itself.

Yelp is a freaky company that actually tries to spy on you if you download the app onto your smartphone. Bizarre people in this nation.

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Anonymous
map-marker Ammon, Idaho

The extended warranty that we purchased with our RV

Don't buy the extended warranty. We got Diamond coverage from Star RV and have to fight with them to cover any thing. What a shame to pay 4000.00 to a company and have to prove that things need to be covered Never again will I purchase a warranty when I purchase a motor home. Wait till all the product warranties are lapsed before purchasing and pray that you won't have to use it. Every time we've called them its been an emergency situation and for some reason they don't care. Don't try to do any thing to help yourself. You will not be covered if you do. We ordered the part and nothing will be covered because we didn't talk to them first. It was a weekend and could not reach them. I guess your not suppose to travel on the weekend.
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Dejanee Nyc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grass Valley, California

Horribly inflated prices

Hmm, from reading the other comments, I'm glad all I did was some price comparisons for some basic parts for an old '74 Dodge Sportsman 24-footer. We're talking simple things, like a septic line and the propane hoses from the tanks to the regulator (they were cracked, a bad condition for a propane line. Single propane line at DeMartini: $37. Same item, right down to the brand, at the local True Value: $16. Same story for the septic line. I saved a ton by going to hardware stores for what I needed. (But gosh, I didn't get to go through a bright shiny showroom displaying the latest model of Okie condos....)
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Anonymous
map-marker Sacramento, California

!!!!!!Scammers!!!!!!!

They tell you what you want to hear and all the while knowing they have terrible rv's Do not listen to what they say get everything in writing and bring a certified rv tech with you!!!!!!!! Don't have things ready when they say they are suppose to Sell *** rv's not road worthy and take your money and run, do not call back to fix problems, just lip service Purposely tell you wrong information and out and out lie to you to make the sale, switch sales people on you and poor communication. Do not clean the rig before selling and say they will look up parts when they have no intention to.
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Loss:
$3000
1 comment
Guest

They pay to remove yelp reviews

That's why there is pissed off customer they can't pay to have removed

K H Ihb
map-marker Sacramento, California

De Martini's RV Grass Valley, CA say they don't need your business

Made an appointment w/ DeMartini's RV to get our Motorhome fixed due to structure damage. When we got there we were told we would have to wait 45 minutes for it to be looked at. Finally when one of the owners looked at it he said I really do not want to do body work. Since when??? They are so high and mighty now they don't care about customer service. Forget them. Go to the little hometown guy to get your work done. I always thought they we a class act but not anymore. I guess they are getting to big for us regular people. Unless you want to buy a $250000. motorhome stay away.
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1 comment
Guest

they have been getting away with shady business practices for a long time now. i know one law suit pending.

they send the body work out from my understanding. i know of someone that has their motorhome there right now for body work.

we have to get the word out about this operation. they have screwed over so many people, myself included. kevin in the service department is a real *** and no cares about customer service. for get about it!

demartini
map-marker Sacramento, California

Motorhome

update is that they never made good on taking care of my warranty problems. they blamed me and tried to shame me for even thinking of bringing my motorhome in for repair after i bought it brsnd new. they made all kinds of excuses for not correcting the problems. demartini rv in grass valley california are a bunch of lying, cheats. a friend of mine bought an rv from them and had to get the laywer involved to resolve the issues. i should have done that but, did not. go to demartini rv if you want to get ripped off screwed over disrespected and taken advantage of.
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5 comments
Guest

Maybe I won't go look there after all!

Guest

If you brought your motorhome brand new and pad the tax , reg in CA.

and still under warrant you can get a lemon lawyer.go to the internet it is free the dealer & manufacture has to pay all your lawyer fees. Not you!

Check out William R MCGee

http://williammcgeecalifornialemonlawattorneyfirm.com/

Guest

No bull !

:eek

Guest

Nobody local would buy from them

Guest
reply icon Replying to comment of Guest-757452

Wish I had known that! :roll

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Anonymous
map-marker Sacramento, California

Demartini rv in grass valley, ca

demartini rv in grass valley, ca are a bunch of trained crooks! that is really all i have to say but, i have to type until i reach the 100 word minimum. do not do business with this company unless you want to get screwed over. they do not take care of problems, they blame the customer if they screw up. they try to make you feel like *** when you complain about a problem. it goes on and on and on and on. they will never get my business again. i do not like being treated like *** when i purchase anything let alone an expensive motor home.
View full review
Loss:
$200
demartini
map-marker Sacramento, California

De martini rv in grass valley, ca sucks!

if u wqnt to get ripped off qnd disrespected go to de martini rv in grass valley, ca. big scammers! i am suppose to extend this to 100 words but truthfully, what i have to say was in the firat sentence. this compamy all but loves u before you buy then, doesn't take care of you when u have a problem(s) under warrenty. they go out of their way to screw u over and to an excellent job of it too. remember people to get screwed over and taken to the cleaners, de martini rv in grass valley, ca is the plwce to go!
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Loss:
$170
victoria Unu
map-marker Citrus Heights, California

Demartini RV in grass valley, california

demartini rv in grass valley is a huge scammer. after having difficulties with my new motorhome that i purchased from them they decided that they didn't want to take care of servicing it anymore or take care of the warranty issues. furthermore, when they removed parts off my new car to install the toy hitch they did not give them back to me...in trying to get them to take care of it i lost steam and finally gave up. as a cancer patient i only have so much energy to spend...this company, namely kevin parker, is errogant, self serving and self righteous that they/he will go so far as to blame the customer for any and all things. do not do business with this company they will not treat you right nor will they take responsibility for what they should do. they are awful to deal with...as a women new to rving i had hoped that i had bought a motorhome from a dealer that would take care of issues and stand by their sale. obviously, this company could care less.
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Loss:
$150
5 comments
Guest

Bull ***! You cost me thousands.

Just goes to show you are big scamming bull *** professionals! I know of several other people that you have screwed...one in particular suing you!

Guest

ARE CROOKS!

Guest

Yea, consider the source! Why are you not disclosing who you are then?

Demartini in grass valley california has people they have sold motor homes to that have had to resort to legal action to get them to comply. Oh yea they are so fair, NOT!

They have screwed a lot of people over.

Glad you have had a good experience, however, not everyone does. Buyer beware!

Guest

I have done business with Demartini Rv for years, and have found them very fair and reliable. Never have I seen them not trying to be fair to their customers.

Guest

Consider the source of this complaint. :?

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victoria Unu
map-marker Marysville, California

Did not take care of me

i purchased a motor home from demartini rv...they have got the worst customer service i have experienced from any dealership i have been to... when they do not want to take responsibility for a motorhome they have sold, they simply deny working on it. then, they blame the customer for whatever they can, with me, it was to tell me that i was rude...which isn't true...but frustrated definately. so, buyer beware, if you go to this place to buy a motorhome...think twice...cos they don't take care of their customers! had i known this before, i wouldn't have given them my 100k +, i would have gotten my coach some place else!
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8 comments
Guest

Eight reviews and they all sound like they came from the same person (who can't capitalize their i's). Hmmmm.

Guest

I have heard complaints from my customers about them.......had a run in with Demartini before, want to buy a coach, will not buy from them.

Guest

yeah, i have a another friend that purchased their rv from demartini...they had to threaten them with their lawyer to get them to take care of the issues with their coach.

it them miraculously got done. i wish i had done that but, i didn't take that type of approach. BUT, i hear they are bad mouthing me to other customer's which if i hear one more thing that they are saying about me, i take them to court.

Guest

I BOUGHT A NEW COACH FROM DEMARTINI...NOT ONLY DID IT HAVE ISSUES...I ALSO HAD A LEAK THAT THEY WOULD NOT TAKE CARE OF...THEY ARE AWFUL...DON'T BUY FROM THIS UNREPUTABLE OUTFIT...THEY WILL ONLY DO YOU WRONG!

Guest

LOL...DEMARTINI IN GRASS VALLEY CALIFORNIA IS A VERY "SLICK" DEALER...THEY TREAT YOU FABULOUS TIL YOU SIGN ON THE BOTTOM LINE...THEN, IF THINGS GO WRONG THEY GIVE YOU THE MIDDLE FINGER...THEY SUCK!

Guest

YEAH, WELL, THEY ARE VERY SELECTIVE WITH WHOM THEY "TAKE CARE OF...AS A STAGE 4 CANCER PATIENT I GUESS THEY DIDN'T THINK I MATTERED ENUF TO THEM...THEY DIDN'T LIKE THE FACT THAT THEY DIDN'T GET THINGS RIGHT AND I HAD TO BRING THE COACH BACK AGAIN AND AGAIN FOR THE SAME ISSUE...SO, THEY TOLD ME THAT THEY COULD NO LONGER HELP ME...NICE AREN'T THEY? I SPENT ALMOST 200K AT THEIR DEALERSHIP THEN, THEY TREATED ME LIKE A PIECE OF ***. DON'T BUY A MOTOR HOME FROM THIS COMPANY AS YOU CAN NOT BE SURE HOW THEY ARE GOING TO "TAKE CARE" OF YOU WHEN THINGS GO WRONG.

Guest

This is reply to the previous post, Tim and I worked everythig out and they fixed all problems I had with my coach. Kevin the service manager went the extra mile to make sure my coach was fixed properly and to my satifaction, when they finished the work is was outstanding and after a few bumps in the road DiMartini RV came through in a big way to fix my coach.

I appreciate all their hard work and disregaurd the previous post I made as I was just uhappy at that point but when Tim and I talked things out, he took care of everything at no cost to me.

Thanks Tim and Kevin and Jay. I would recommend Di Martini to anyone as they have proven themselfs to me as a dealership that really values their customers.

Guest

I wish I would have read this before they ended up with my money. They treated me exactly the same, the worst customer service ever.

I bought a used 2001 Holiday Rambler Endeavor, after taking delivery we started to notice problems with the coach. We were told the coach had been thougholy inspected and was ready to go. Our first trip we encountered a brake issue and the coach drifted to the right. After replacing the front brake drums and pads and ABS sensor and having the front end aligned at a high cost we got ready for trip two.

Second time out both right rear tires blew out and we almost wrecked trying to get to the shoulder of the freeway. Les Schawb and Good Sam club both said I should have been informed that my tires were 9 years old and that they should have been replaced at least 2 years ago, Demartini RV never informed us of this before we bought are coach. Our third time out we had rain and noticed a leak at the rear slide, looking futher we noticed that there was dry rot and black mold under the carpet and under the tile floor. Tim at Demartini told us all coach's leak and this was normal for a used coach, he also stated that this was not his problem even though this was previous damage and that I bought a used coach and not a 2009 coach.

He even blamed me for not noticing these issues before I bought the coach, they told me the coach had been inspected though.

I now have a 70,000 dollar coach that we cannot use. BUYER BEWARE STAY AWAY AND READ ALL REVIEWS ON THIS HORRIBLE DEALER

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